Email Bot -
Answer Automatically to Email Support Requests
OMQ Reply analyses incoming customer emails and answers general known questions automatically. Simply integrate our email bot as a plugin in Zendesk, Freshdesk, and other ticketing systems.
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GDPR-compliant
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Generative AI
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Fast Integration
We improve customer service of 100+ leading companies.
State-of-the-art AI with Intention Recognition
Works in over 30 languages
Tailored responses for individual customer inquiries
With OMQ Reply, your customers receive precise, personalized answers – based on your company’s up-to-date knowledge. The AI understands every inquiry in detail and delivers tailored solutions – with zero manual effort.
Tailored responses for individual customer inquiries
Simple and Fast Integration
OMQ Reply integrates seamlessly with your existing ticketing system or email inbox.
Just reach out – we’ll support you step by step during the integration.
Two Modes – maximum Flexibility
Whether fully automated with Auto Reply or for manual control with the Draft Mode – OMQ Reply adapts to your workflow.
Auto Reply Mode -
Automation Made Easy
In Auto Reply mode, the AI analyzes incoming emails, searches the knowledge base, and independently formulates a suitable response. If the system is confident the answer is correct, the email is sent automatically.
Sent All emails that were answered by OMQ Reply.
Not Sent Emails that were not answered by OMQ Reply, for example because no suitable content was found.
Auto Reply Mode -
Automation Made Easy
Draft Mode -
Full Control
Even in draft mode, the AI analyzes incoming emails and generates a suitable response based on your knowledge base. The difference: the response is not sent automatically, but provided as a ready-to-send draft that can be reviewed and manually sent.
Drafts All drafts created by OMQ Reply are prepared ready to send.
Draft Mode -
Full Control
Why OMQ Reply?
Your benefits at a glance
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🤖 Significantly reduce service workload
Automated replies take the load off your team and noticeably reduce the number of incoming inquiries.
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⏰ Available 24/7 – with no additional effort required
Customers receive instant replies even outside of business hours – without the need for additional resources.
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🚀 Faster service, more satisfied customers
Faster response times and improved problem-solving capabilities result in a measurable boost in customer experience.
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🔒 Compliant with GDPR & dependable
Our AI was specifically developed for secure and data privacy-compliant applications in customer service.
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🎯 Highest
response qualityAnswers are based on your content – ensuring legally compliant, accurate, and brand-consistent communication.
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📊 Clear
reports & controlKeep track of which inquiries have been automated and identify areas for further optimization.
The holistic system for your customer service
Automate processes and manage your service knowledge across all channels in real time
With OMQ AI Agent, you can now automate processes that normally involve a lot of manual work.
Explore AI Agent
With the central knowledge database, you can answer your customers questions more efficiently on all channels.
Explore Knowledge DatabaseOver 100+ companies trust in OMQ
„We use OMQ on our help and contact page and can thus answer most of our customer requests directly.“ ⭐⭐⭐⭐⭐
Meike Schönwandt Senior Manager Voice of Customer at Tchibo
“The technical integration was very easy and fast.” 🚀
Bianca Gaede Head of Customer Service at myphotobook GmbH
„Since we started using OMQ, the number of phone inquiries and emails on many daily topics has decreased.” 😊
Andreas Lindemann Deputy Head of Online Service-Center at alltours
In peak periods, there has been an 80% drop in service requests.” 👍
Thomas Raab Editor for content creation/technical documentation & video creation at KKT KOLBE
OMQ is a great system for us, with which we can evaluate customer behavior very well at any time.” 😎
Rose Schenk Head of Service Excellence at Mister Spex
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